Frequently Asked Questions
Why book with us?
We know that your time in port is one of the most important parts of your vacation, so we take our commitment to deliver great shore excursions very seriously. That’s why shore excursions are our only business. We carefully select only the best tour operators in each port, and, because we are not trying to reserve excursions for thousands of people at a time, in many cases we are able to choose tour providers who carry much smaller groups of travelers on more intimate, personalized experiences. Because we know that it can be confusing to choose the best tour in each port, we have a staff of shore excursion experts available to answer your questions and provide suggestions on the best tour options to meet your individual needs. And we stand behind the tours we deliver. Please see more information on the guarantee we offer by clicking on this link. Our Guarantee
Is there a risk I’ll miss the ship if I don’t book through the cruise line?
No. Although the cruise lines would like you to believe that independent tours carry this risk, all of our tour operators are well aware of your ship’s departure time, and our tours are designed to get you back to the ship with time to spare. One of our tour developers worked onboard cruise ships for 16 years, and not once did a passenger on one of his sailings miss the ship because an independent tour was late getting back to the ship. In the extremely unlikely event you were to miss the ship due to one of our tours, we guarantee that we will pay the full cost of your meals, hotel, and transportation to the next port of call, and we will handle all of your arrangements for you.
Do you offer a “lowest price guarantee”?
YES. We guarantee that our prices are the lowest you can find. If you find a lower price for a tour we offer, we will match it. The Price Match Guarantee will not apply if the cheaper offer is obtained via a limited time promotion, promo code, cash back, coupon, voucher or member’s discount.
How do I book shore excursions?
If you know which tours you want to take, you can reserve them directly through our web site by adding them to your shopping cart and checking out just like you would do with a typical online purchase. If you are uncertain which tours you would like to take or want some advice or guidance on your tours, we encourage you to contact one of our Shore Excursion Experts during our regular business hours of 9:00 a.m. – 6:00 p.m. Monday – Friday Eastern Standard Time.
How do I receive my booking confirmation and voucher?
Shortly after you reserve a tour, we will e-mail your confirmation which will include your tour vouchers as well as instructions on how and when to meet up with your guide for each tour.
When should I reserve my shore excursion?
Because some tours book up well in advance of the tour departure date, we recommend reserving your excursions as far in advance as possible. This will give you the best chance of reserving your first choice in each of the ports.
How close to the tour departure can I make a reservation?
We require you to make a reservation at least three days in advance of your ship’s departure, not including the cruise departure day, so that we have the ability to ensure that all of the arrangements are confirmed, finalized, and communicated.
What do shore excursions include?
Shore excursions include transportation according to the itinerary, meals, refreshments, guides, and entrance fees as indicated in the individual tour descriptions.
What should I wear?
While the specific recommended attire is described in the individual tour descriptions, travelers should always wear comfortable shoes and use sunscreen, a sun hat and sunglasses in locations with ample sun.
How much physical activity is involved in the tours?
The level of activity varies by tour. In order to help you understand the level of activity involved in each tour, we have created the following three categories.
Minimal Physical Activity:
Only light walking and no major climbing required. You may need to negotiate a few steps.
Moderate Physical Activity:
A fair amount of walking is required, and you may need to climb up full flights of steps and or negotiate uneven terrain.
Significant Physical Activity:
A large amount of walking and or climbing is required, often over unpaved and uneven terrain. You should be in good physical health if you reserve one of these tours.
Please refer to the specific tour descriptions to see which category applies to the tour. If you have more specific questions, please contact one of our Shore Excursion Experts during normal business hours.
Where do I go to start my tour?
Your booking confirmation will contain clear instructions on where and when to go to start each of your tours. It will also include instructions on what to do in the very unlikely event that you encounter difficulties in meeting up with your guide.
What is your cancellation policy?
With very few exceptions, you can cancel a tour up to 14 days in advance of tour departure and receive a full refund. The few exceptions to this rule are clearly noted in the tour description. If you would like to cancel a tour, simply give us a call during regular business hours, and we will be happy to assist you. Once you are within the 14 day tour departure window, the tour becomes non-refundable. This is because our operators have set aside space to accommodate your request and will often not be able to fill that space with another customer so close to departure.
What currency are the excursion prices shown in?
Unless otherwise stated on the tour, all prices are in US Dollars.
The website says I can book up to three days prior to my cruise start date. If I want to book within that period, do I have any options?
Yes. If you want to book within 3 days of your cruise start date you will need to pay a $25 USD Expedite Fee.
Will you refund my money if I miss my tour because the ship is late or cannot make it into port?
Yes. You will receive a full refund for your tour if you cannot make a tour departure due to a ship delay or a missed port call. You will of course also receive a full refund if weather or an equipment problem prevents the tour operator from delivering the tour. Simply let us know within two weeks after the date of the tour, and we will issue a full refund.
Am I expected to tip the Guide/Driver?
Extending a gratuity to your guide or driver is strictly optional but greatly appreciated by those guiding you through your tour. A commonly accepted guideline is $3.00 USD per person for a half-day tour and $5.00 USD per person for a full-day tour.
How do I make changes to my tour reservations?
If you need to make changes to your reservation or to cancel a tour, please contact one of our Shore Excursion Experts during regular business hours and they will be happy to assist you.
Are children’s prices available?
Yes. Many of our tours offer children’s prices for children under the age of 12 years. Toddlers aged 2 and younger sitting on a parent’s lap (not occupying a seat), are not charged for most tours. Please see the individual tour descriptions for specifics on pricing.
Are there any age restrictions on tours?
For most tours, there is no minimum age for children as long as they are accompanied by a parent or guardian. Guests under the age of 18 years are not permitted to participate without a parent or guardian. In some cases, an unaccompanied minor may be permitted on a tour if a wavier is signed by the parent. Please call us for details on specific tours.
May I take more than one tour in a single port of call?
Yes. In Alaska, please allow at least 30 minutes between each tour. In all other regions, please allow at least 60 minutes between each tour.
Can I protect my tour purchase?
Yes. We offer the “Excursion Protection Plan” which provides you a full refund if you are unable to participate in your tour for any of the following reasons: you miss your ship due to transportation problems (airlines, car, bus, etc.), you become sick or have some other medical issue, or you are unable to disembark the ship for immigration reasons
What do you recommend for physically challenged passengers?
Please refer to the restrictions section of each detailed tour description for specific recommendations for physically challenged passengers. However, to the extent passengers are able to walk on their own, we recommend tours designated as requiring a low level of activity. The transportation on some tours may be able to accommodate a collapsible wheelchair stored below the bus; however, scooters or motorized wheelchairs are often too large to be stored on the transportation used for the tours. If passengers are non-ambulatory, we generally recommend independent transportation for their comfort and convenience. Our Shore Excursion Experts can provide suggested tours. We also recommend that non-ambulatory passengers be accompanied by someone who is able to assist them throughout the duration of the tour.